Support

We usually reply within 1–2 days.

Report a problem

Email us. The more of these you send, the faster we can find the problem:

Your player ID (Profile, next to your name, like #AB12C).
Game ID or code: the 6-character table code, or for a practice game the practice game ID shown in Hand Review.
Hand number, if it's about a particular hand (shown in Hand Review and the table's hand history).
Device and build: phone model, iOS or Android version, and the app version and build number (Profile, or your phone's settings → Apps → Poker Inn).
What happened and what you expected, with the time it happened. A screenshot or screen recording helps a lot.

Report abuse or objectionable content

Report the player, message or post in the app, or email us with the player ID or club, what was said or posted, and when. We act on reports within 24 hours and remove content and accounts that break our Terms. Cheating, collusion and bots count too: tell us the table code and hand numbers.

Report real-money activity

Poker Inn has no real money. If anyone offers to sell chips, settle games for money or run a money game, use Report in the app → Report real-money activity, or email [email protected].

Get help

If you're in crisis, call or text 988 (US, 988 Suicide & Crisis Lifeline).

Worried about gambling? Call or text the National Problem Gambling Helpline at 1-800-MY-RESET (1-800-697-3738). In the UK, call the National Gambling Helpline free on 0808 8020 133.

More services, and Take a break: Play responsibly.

Account

Do I need an account?

To play online, yes. Hosting or joining a table, clubs, chips, Academy sync and stats all need an account (email and password, or another sign-in option the app offers). Quick Play against bots and the Academy on your phone work without one.

I played as a guest. Do I lose my history when I create an account?

No. Creating an account upgrades your guest account in place, so your games, stats, clubs and Academy progress stay with you.

I changed phones. How do I keep my clubs and progress?

I'm not getting notifications.

Check Profile → Notifications in the app, and that notifications for Poker Inn are allowed in your phone's settings.

Chips

What are Poker Inn chips?

Play money for online tables that aren't part of a club. You earn them in the app: a starting balance, a daily bonus that grows over a 7-day streak, Academy rewards, a host reward, and a safety-net top-up when you run low. Buying in at a table takes chips from your balance, and leaving the table puts your stack back.

Can I buy chips or cash them out?

No. Chips are never sold, have no money value, and can't be cashed out, exchanged for prizes, or sent to another player. Free to play. No real money, no prizes, no cash-out.

It says "Not enough chips".

Your balance is lower than the buy-in. Claim your daily bonus, or the safety net if your balance is low, or choose a smaller buy-in.

What about club tables and Quick Play?

Club tables use their own table chips, with buy-ins the host approves; they don't touch your balance. Quick Play against bots is free practice.

Poker Academy

How do levels work?

Each level ends with a 12-question exam; get 10 right to unlock the next level. Already know some poker? Take the placement test to skip the levels you know. You can retake an exam straight away with fresh questions.

My Academy progress didn't move to my new phone.

Academy progress syncs when you're signed in to an account. Sign in with the same account on both phones.

Is coach mode allowed in online games?

No. Coach mode only works at the practice table against bots. It never shows in online games.

Subscriptions

What is the Player Pass?

An optional subscription that unlocks the advanced Academy (Levels 3–8 with exams, review, your-hands quizzes, leaks, coach mode, the equity calculator and all charts) plus full hand history and advanced stats. Playing is always free. Levels 1–2, the placement test, Today's 5, the glossary and basic stats are free for everyone. The Player Pass does not include chips and cannot be used to win anything.

I want to take a break.

See Play responsibly for Take a break, session reminders and where to get help.

What are club plans?

Club owners can subscribe to a plan for their club. The plan sets how many players the club can have, and every member gets the Player Pass while they're in the club.

How do I cancel?

Subscriptions are billed and managed by Apple or Google, and renew automatically until you cancel. Cancel at least 24 hours before the renewal date:

iPhone: Settings → your name → Subscriptions → Poker Inn → Cancel Subscription.
Android: Google Play Store → your profile picture → Payments & subscriptions → Subscriptions → Poker Inn → Cancel.

You keep the benefits until the end of the period you paid for. Deleting the app or your Poker Inn account does not cancel a subscription.

How do I restore a purchase?

Use Restore purchases in the app while signed in to your account. One subscription works for one Poker Inn account at a time.

Can I get a refund?

Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, or Google Play under your order history. We don't receive your card details and can't issue store refunds ourselves.

Delete your account

In the app, or by email without it. See Delete your account for the steps and what gets deleted.